Frequently Asked Questions
Who qualifies to be an Ivystone customer?
Why do I need to register to use the website if I'm already an Ivystone customer?
Why do the vendors have different minimum order requirements?
I can’t find where to pay by Credit Card?
What if I want to change or cancel my order?
How will my order be shipped to me?
How do I reach Ivystone Customer Service?
How do I find my Sales Representative?
What do I do if there isn't a representative in my area for the brand I am interested in purchasing?
Who do I contact if I am having trouble placing my order on the website?
Who do I contact if I receive an order with damages or missing products?