Frequently Asked Questions

I can’t find where to pay by Credit Card?
Some of the Brands offered on Ivystone.com do not collect credit card details through this site. If you do not see the Credit Card button at checkout and wish to pay by Credit Card, please select “Call for Credit Card” and your Sales Representative or Ivystone Customer Service will reach out to you for the details.

What if I want to change or cancel my order?
Once your order has been submitted on the site you will need to contact the your Sales Representative or Ivystone Customer Service. Ivystone Customer Service can be reached 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.

How will my order be shipped to me?
All orders placed will be shipped to your store front directly from the vendor.

Does Ivystone sell directly to consumers?
No, Ivystone is wholesale to the trade only. You must have a valid resale license to purchase merchandise from us.

How do I reach Ivystone Customer Service?
You can call us 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.

How do I find my Sales Representative?
You can search on the website by zip code on or contact Ivystone Customer Service 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.
CLICK HERE TO FIND YOUR SALES REP

Who do I contact if I am trouble placing my order on the website?
Please contact Ivystone Customer Service 8:30am-5pm ET via phone at 877-466-7895 or e-mail customerservice@ivystone.com.